Support

Support Ticket

Please complete the fields below & submit your request. We look forward to helping you with all of your telephony needs!






Description of work requested:




Our normal business hours are Monday thru Friday from 8:30am to 5:00pm.

Standard tickets

During Business Hours: Response within 2 hours.
After Business Hours: Response on the next business day.

Emergency Tickets

During Business Hours: Response within an hour. If you do not receive a response within this time, please send an email to service@gatewaytelnet.com.

After-Hours Emergency

M-F 5:00pm to 8:30am & Weekends
On call technician will be alerted immediately, but to guarantee a prompt response, please follow up your ticket with a call to our main number 818-775-1234. Select our emergency option 9 and it will alert the technician on call.