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If you're wondering what call accounting can do for your business, consider this: for most businesses, telephone costs are the largest expense after payroll. What's more, 22% of the average business' phone calls are non-business related, resulting in lost productivity, lost revenue, and higher business telephone expense.

Our call accounting program does not monitor telephone conversations. They simply let you know precisely where your telecommunication costs are being incurred. Once installed, your call accounting program retains important information about ALL incoming, outgoing, long distance and international calls, including:

• Date and time of call
• Telephone number dialed
• City and state of number dialed

Professional firms other than businesses count on call accounting to allocate the costs of calls to particular projects, personal accounts, or to generate a record of billable hours spent on the phone. TAPIT 2000 Call Accounting software lets you choose exactly the business telephone information you need and delivers it to you in the most desired format.

Call accounting lets you analyze ALL of your telephone activity and use that analysis to:

• Control costs
• Increase productivity
• Better manage personnel
• Generate revenue
• Allocate calls to various cost centers
• Identify fraudulent use...and more

TAPIT 2000 Call Accounting software works with any telephone system that provides SMDR (Station Message Detail Record) information, helping you make valuable use of data already available to you through your telephone. TAPIT 2000 is an easy-to-use business productivity and management tool, and is 100% Microsoft Windows compatible.

For more information, please call us at (818) 775-1234 or e-mail us at sales@gatewaytelnet.com.

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Manage single or multi-site operations.Utilize e-mail, TCP/IP networks and Ultimate! Computer Technology Tools to present reports whenever or whereever needed. Ultimate! integrates with 150 brands of phone systems supporting more that 200 dealers representing more than 400 locations nationwide.

• TRAFFIC STUDIES
• Real time data processing
• 50 standard or custom reports
• Create new company directories by extension,department, and name
• Custom report creation
• Automated printing
• Multitask operations in Windows
• Point and Click database management
• Integrates with 150 different phone systems
• CALL ACCOUNTING OPTIONAL FEATURES
• Toll Fraud Alerts
• Real-time sales Alerts
• Multi-Tenant operations
• Network software for multiple users
• E-mail reports anywhere or anytime
• Simultaneous multiple long distance costing plans
• Costing updates upone requests

Simplify Cost Allocation and Billing :

Ultimate! Call Accounting enables you to provide the current billing status at any time. This is very important when it comes to telling hotel guests, hospital patients, or Clients how much they owe in telephone costs.

• Account/matter or authorization code tracking with associated client names
• Add additional costs to a call by percentage or a per call service charge
• Local & long distance costing using your choice of plans with adjustable rates
• Pricing Wizard eliminates need for expensive, regular costing updates
• Pricing Wizard allows user defined long distance costing

Improve Productivity with Ultimate! :

Ultimate! Call Accounting can give you the facts you need to improve the productivity of employees, departments, and the company as a whole.

• Examine how much time is spent on the phone
• Categorize records according to purpose of call to evaluate customer efficiency
• Detect malfunctioning or seldom used circuits with ANI/DNIS reports
• Detect T-1 circuit/channel or PBX trunk malfunction with Line Failure indication
• Ultimate! Traffic Studies aid in planning staffing requirement and precise traffic management

Eliminate Caller Abuse / Misuse :

Ultimate! Call Accounting can help you save money and increase productivity by identifying different kinds of telephone abuse and misuse

• Exception reports for calls that indicate employee misuse or toll fraud
• Frequently dialed number reports indicate misuse of phone systems
• Pinpoint calls being made to expensive 900-numbers

Every day, millions and millions of phone calls are made and received. Just think of the calls in and out of your organization. Although you may not like to, sometimes calls do need to be placed on hold. When customers call your company and are placed on hold, what do they hear? Silence? If so, they may wonder if anyone even knows that they are on hold.

Here are some interesting statistics:

• 70% of all your calls will be placed on hold.
• 52% of those calls will be left on hold for over 1 minute.
• Of those calls left on hold for longer than a minute, 60% hang up before someone has a chance to answer the line.
• Of those who hang up, 30% will not call back.
• 88% of all callers prefer custom messages on hold over all other on hold options. (This includes the radio — in fact, the radio produces even higher hang-up rates than dead air or silence on hold.)

What does this mean to you?

If your business is open 5 days a week, eight hours a day, and you put 5 calls on hold per hour, that's putting 10,400 calls on hold a year. If you put 20 calls per hour on hold, that's 41,600 calls on hold a year! What if you could gain just an additional 50 cents in revenue from each of those on-hold calls? That's $5200/year! Here's how we can help...

On-Hold Marketing

Companies spend thousands to millions of dollars on advertising and marketing, trying to create an "image," yet they overlook the image they show when putting a caller on "hold" to...

silence.

By giving your clients information about your company and products while they wait to speak to you, you increase your sales! 16% of surveyed callers made purchases based on information they heard while on hold. Professionally produced custom on-hold messages can keep callers on the line up to 25% longer than "dead air."

But does it work?

• After installing on hold marketing, Air Canada's abandoned call ratio dropped from 10% to 2%. — Airline Executive Magazine
• 80% of callers prefer on hold messages to other options and 16-20% purchase based on offers heard on hold. — Maximarketing
• 94% of all marketing budgets are spent to induce a customer to call and only 6% to handle the call once it is received. — The Inbound Telephone Call Center
• Nationwide Insurance estimates their callers remain holding 130% longer than before they began using hold marketing. — Inbound/Outbound Magazine
• 5% of North American firms use customized on-hold messaging. That puts the other 95% at a marketing disadvantage. Is that you? — Sales & Marketing Magazine
• The average business manager spends 15 minutes every day on hold. That's 65 hours a year. — USA Today

Info-Chip Communications is North America's leading provider of telephone on-hold marketing services and systems. Their 100% digital system of production and playback ensures CD quality production throughout. No moving parts. No maintenance. Just plug in...and play!

For more information, call us at (818) 775-1234 or e-mail us at servicerequest@gatewaytelnet.com.