Maintenance Programs
Gateway TelNet offers Maintenance Agreements that protect the investment you have
already made in your telecommunications system by ensuring a quick response time
to your request for service, support and replacement of failed parts in an expedient
manner.
We are dedicated to providing our customers with the best technical support possible.
We offer support agreements that are tailored to meet the specific needs of each
of our customers.
Here are some basic features of our maintenance agreements:
- We cover all parts and labor on normal wear and tear to the system.
- Exceptional Response Time: We provide on site technical support within sixteen (16)
business hours for minor problems. For emergency (system down) we offer immediate
response 24 hours a day, 7 days a week.
- Telephone Company Problems: We will respond to your site to diagnose problems that
may be caused by your telephone company's lines at no additional charge.
- Discounts: Customers with a maintenance agreement will receive a 10% discount on
all major parts (telephones, cards, etc.) purchased as additions or changes to their
existing system.
- Training: Upon your request, we will provide you with two (2) hours of free product
training per year.
- Free Programming: We offer four (4) hours of free software programming each month
(offer only good on telephone and voice mail systems equipped with remote modem
access.)
All agreements are based on specific equipment configuration and can be paid on
an annual, semi-annual or quarterly basis. For even greater savings and long-term
security, we offer three (3), four (4) and five (5) year agreements. Lock in today's
prices over the term of the contract and receive a reduction of up to 25% of the
total cost.
For more information please call our Maintenance Agreement representative at (818)
775-1234 or
send us a message »